Refund policy

Refund & Returns Policy

Last updated: 18/09/2026

Your satisfaction matters to us. If something isn't right with your order, our team is ready to assist.

Returns and Refunds

• Items can be sent back within 30 days of delivery for a complete refund or an exchange.
• Products need to be unworn, in the same condition they arrived in, with every tag and all packaging still attached.
• To begin the process, write to service@rivertoncoast.com and include your order number.

Refund Process

• Every refund goes back to the payment method used at checkout.
• Once the returned product reaches us and passes inspection, your refund is completed within 5–10 business days.
• The shipping charges from the original order cannot be refunded, unless the return happened because of a mistake on our side (an incorrect or faulty product).
• You cover the cost of sending the item back, except when the fault is ours.
• All returns must be shipped to: 911 E ATLANTIC BLVD STE 101, POMPANO BEACH, FL 33060

Exceptions (Non-Refundable Items)

• Custom, personalized, or perishable goods.
• Gift cards, software, and any digital download.
• Clearance products labeled as final sale.

Defective or Wrong Items

Received something broken, faulty, or different from what you ordered? Reach out to us right away. We'll pay for the return shipping and send you a replacement or issue a full refund.

Returns that fall outside these conditions may be declined at our discretion.