Frequently Asked Questions (FAQ)

Shipping & Delivery

Does Riverton Coast offer international shipping?

Yes. Riverton Coast ships throughout the United States and to selected international destinations. Available shipping methods, costs, and estimated delivery times will be displayed during checkout.

Where can I find my tracking information?

As soon as your order has been shipped, you will receive an email containing your tracking details. If you cannot find the message, please check your spam or junk folder. You can also contact us at service@rivertoncoast.com for assistance.

Returns & Refunds

What is your return policy?

We accept eligible returns within 30 days of delivery. Returned products must be unused, remain in their original condition, and include all original tags and packaging.

How can I request a return?

To request a return, please contact us at service@rivertoncoast.com and include your order number. Return shipping costs are generally the responsibility of the customer, except when an item arrives damaged, defective, or incorrect.

How long does it take to receive a refund?

After your return has been received and inspected, approved refunds are usually processed within 5–10 business days. The amount will be credited back to the original payment method used for the purchase.

Orders & Payments

Which payment methods are accepted?

We accept major credit cards and secure payment methods supported through Shopify Payments and Stripe.

Can I update or cancel my order after placing it?

Because orders may enter processing shortly after they are placed, please email service@rivertoncoast.com as soon as possible if you need to request a change or cancellation. Once an order has already been processed for shipment, changes may no longer be possible.

What should I do if my item arrives damaged or defective?

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly at service@rivertoncoast.com. We will review the issue and arrange an appropriate solution, which may include a replacement or a full refund. Return shipping will be covered when applicable.

Security & Privacy

Is my information protected when I shop at Riverton Coast?

Yes. We use standard security practices designed to protect customer information during checkout and payment processing. Riverton Coast does not store your complete payment card details. Additional information is available in our Privacy Policy.

How can I contact Riverton Coast?

If you need assistance with an order, product, return, or any other question, you can reach our customer support team at service@rivertoncoast.com.